Payment Policy

Prime Toys Payment Policy

Welcome to Prime Toys! These billing terms outline how we process orders and handle payments for customers in the United States. By placing an order with us, you agree to the following terms, which are designed to ensure clarity and a smooth checkout experience.

Accepted Payment Methods

We accept a variety of secure and convenient payment methods, including:

  • PayPal
  • Venmo

Billing Information Accuracy

We request that you provide accurate and up-to-date purchase and account information for all transactions on our website. This includes your email address, billing details, and payment method. Keeping this information current helps us ensure smooth transactions and effective communication regarding your order.

Order Confirmation and Invoicing

Order Confirmation: Once your order is placed, you will receive an email confirmation that includes details about your purchase, such as the items ordered, shipping method, and billing summary. This email serves as your digital receipt.
Invoice: A detailed invoice will be included with your shipment, outlining all charges, including shipping fees and any applicable discounts applied during checkout.

Payment Processing

Authorization: By providing your payment details, you authorize Prime Toys to charge the amount due to your selected payment method. All transactions go through necessary authorizations and security checks to prevent fraudulent activity.
Unsuccessful Transactions: If your payment is declined, we will notify you via email. You will be asked to provide an alternative payment method to complete your order.

Dispute Resolution and Recovery

Dispute Resolution: If you encounter any issues with your order, please contact our customer service team at info@primetoys.shop. We are dedicated to resolving any concerns quickly to ensure your satisfaction.
Chargebacks: In the event of an unjustified chargeback, Prime Toys will thoroughly investigate the matter. If the chargeback is found to be without valid cause, you may be responsible for repaying the chargeback amount along with any associated fees.

Customer Support

If you have any questions or need assistance with your order, please don’t hesitate to contact us. Our team is committed to ensuring you have an exceptional shopping experience with Prime Toys.

Contact Information:

Thank you for choosing Prime Toys! We look forward to providing you with top-quality products and outstanding customer service.