FAQs
Where is your store located?
Our store, Prime Toys, is based in Osseo, Minnesota.
Address:
501 Fourth Avenue Northeast, Osseo, Minnesota 55369, United States
What is Prime Toys’ Return Policy?
We want you to love your purchase! If you need to return an item, please review our Return and Refund Policy section on our website for detailed guidelines.
Will I receive a confirmation email after placing an order?
Yes! Once you successfully place an order, you will receive an order confirmation email with your order details. If you don’t see it in your inbox, please check your spam or promotions folder.
How do I initiate a return?
If you need to return an item, simply contact our support team at info@primetoys.shop, and we’ll guide you through the process. Please ensure the product meets our return criteria before initiating the request.
Are there any exclusions or restrictions on returns?
- Sale Items: All discounted or clearance items are final sale and cannot be returned.
- Condition: Items must be in their original condition, unused, and in their original packaging.
Check the product page for any specific return restrictions before making a purchase.
Need Help? Contact Us!
Our friendly customer support team is here to assist you. Feel free to reach out via:
Email: info@primetoys.shop
Phone: +1 951 394-0252
Address: 501 Fourth Avenue Northeast, Osseo, Minnesota 55369, United States
We’re always happy to help with any questions!